Refund policy

Refund & Return Policy

Returns & Refunds

• Returns are accepted within 30 days of delivery for eligible, non-custom products.
• You must contact us before initiating a return — unauthorized returns may not be accepted.
• Returned items must be unused and in original condition.
• Missing or damaged parts must be reported within 7 days of delivery.

Custom Work

Due to the nature of made-to-order and personalized work, custom items are non-returnable and not eligible for refund once production has started. If you're unsure whether your request qualifies as custom, please ask before ordering. We stand behind the quality and accuracy of all custom items, and if something fails due to our mistake, we will make it right. For full terms on custom work, visit our Terms of Service.

Warranty Claims

If a product fails due to a defect or mistake on our part, we’ll repair or replace it at no charge. Before approving a warranty claim, we may request photos or walk through some troubleshooting steps to help determine the cause of the issue. This process isn’t meant to make things difficult — it just ensures we make the right call and offer the best support. For full warranty details, see our Terms of Service.